Frequently Asked Questions

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and pay your deposit. The deposit is 50% and the final payment is due 30 days prior to the event.

We understand that unforeseen circumstances often present obstacles to hosting. Although we offer no refunds, we will work with you to reschedule or walk you through the steps to cancel altogether.

Our outdoor venue also offers access to the 6,000-square-foot indoor option, The Gallery. This modern, loft-style space offers a wide variety of setup styles that accommodate about 250 guests. Your event planner will provide floor plan options for both indoor and outdoor.

Events that extend beyond the contracted end time are subject to hourly overage fees. Your event manager can review rates and options with you in advance.

The event day venue team is staffed based on the guest count. An increase in guest count may result in additional staffing fees. A decrease in guest count will not affect pricing.

Event insurance is not required, but it is strongly recommended. Insurance can protect you from unexpected costs related to injury, damage, illness, or cancellations. Policies are typically based on final guest count, so we suggest purchasing once your numbers are confirmed.

The Chase Plaza and The Balcony Orlando are smoke-free facilities. There is a $500 fine for smoking.

The City of Orlando Noise Ordinance allows amplified music:

• Until 12:00am Sunday-Thursday
• Until 2:00am Friday and Saturday

All amplified sound must comply with The Balcony’s sound permit and city regulations.

Yes. A professional, licensed, and insured event or wedding planner is required. Venue coordinators manage the building and logistics, while planners manage your timeline, vendors, décor, and overall event flow. Please see our Venue Resource Guide for more information on this process.

​You will have an initial details meeting and a final details meeting – these are both great opportunities to dive into style, budget, and vendor selection. On event day, the planner will set up all DIY/personal items, cue major events on the timeline, and pack up personal items. If you want a little extra help, let’s talk through your needs and figure out a plan together.

Friends and family are wonderful, but they should enjoy the wedding! There is a lot that goes into being a wedding planner at this – or any – venue. You will want a licensed and insured professional who is organized and has the ability to coordinate vendor logistics, as well as manage the entire event from setup to clean up.

​Yes, you do still need a planner! Venue coordinators are on-site to manage the building operations. A planner is there to ensure that all major events are cued – ceremony, first dances, speeches, cake cutting, etc. Additionally, the planner will set up and clean up personal/DIY items, assist with any vendor questions that arise throughout the event, as well as pack up your gifts at the end of the event.

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

Decor will be provided by your vendor team; we can help provide the right direction on which companies to contract based on your budget and style.

​If Orlando is your destination, then you’re in great hands with your event. We utilize several technological resources for video chats and conferencing. We can work through details, budgets, and overall event style. Additionally, we’ll take that information and connect you with the best vendors possible.

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

We work with a list of required caterers, or you may choose an outside caterer for an additional fee.
We also maintain a preferred vendor list, but operate under an Open Vendor Policy, allowing you to work with vendors of your choice as long as they are approved by The Balcony Orlando and Chase Plaza.

​While there’s no limitation on your aesthetic, there are certain items we can’t allow: sparklers, bottle rockets, sky lanterns, firecrackers, and fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, or silly string.

​Yes. “Dancing on a Cloud” effects are permitted only if the machine uses dry ice and water. Haze or fog machines are not allowed.

The market lighting is permanently installed and cannot be moved. However, we partner with Get Lit Productions, who can provide stunning lighting enhancements to elevate the space even further.