Nestled between The Plaza towers in the heart of downtown, our venue floats 11 stories above the streets below.

The Balcony Orlando features over 10,000 square feet of outdoor space, and an additional 6,000 square feet of indoor space in our gallery. Offer your guests a view of Lake Eola and the surrounding skylines as they enjoy their night under quaint market-style lighting.

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Looking to learn more about our venue and what our package options look like? Request a tour to get all of the details when it comes to special discounts, planning services, and preferred vendors. We’re looking forward to seeing you soon!

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All packages include:

  • Full use of the venue for up to 12 hours
  • Month-of Coordination
  • Open-air Balcony
  • Outdoor market lighting
  • Sweeping views of the city
  • Modern indoor loft-style Gallery
  • Indoor mood lighting
  • Private Wedding & Hospitality Suite
  • 40 Rectangular banquet tables
  • 10 Round cocktail tables
  • 250 White resin folding chairs
  • 8 Uplights
  • Venue coordinators
  • Housekeeping
  • Security


How does COVID-19 impact my event?

Our team is staying up-to-date with mandates and recommended guidelines for flattening the curve. Some good news for us: we’re working from home to help reschedule events, share self-guided virtual tours with our newest couples, and strengthening vendor relationships to bring you nothing short of AMAZING choices.

Those whose events are directly affected by a mandate will enjoy a complimentary date change based on availability. Those who wish to reschedule, but are not directly affected by a mandate, will need to submit a deposit for the new date. There will be no refunds for cancelled contracts.

How can I schedule a private tour?

We’re currently under a stay-at-home order, so we’re working from home and scheduling calls instead. Here’s what you need to do: tell us more about your event by clicking here. We’re going to follow up with an email link to our calendar. Pick a time that works for you and we’ll be ready! In the meantime, stay connected by subscribing to our newsletter and following us on social @thebalconyorlando.

How do I get to the venue?

Our venue is located at 189 South Orange Avenue suite 1120, Orlando, FL 32801. When you arrive at the Chase Plaza, head to the South Tower lobby located behind the Chela Tequila & Tacos. Take the elevators to the 11th floor and follow the signage to suite 1120. We can’t wait to meet you!

Where can guests park?

There are a number of parking options downtown. The most convenient is the Chase Plaza garage. The cost is $10 after 6pm on weeknights, and a flat rate of $10 on weekends. Street meters are free after 6pm and on Sundays or holidays.

What is included in each of the packages?

While our packages are as unique as you and completely customizable, there are a few inclusions we like to offer everyone. Each package includes a 10-hour time block, indoor and outdoor space, seating for up to 250, and a private wedding suite. For a complete list of inclusions, visit our Estimate Your Event page.

Submit your event info to receive a link for scheduling a call; we’re happy to share more information about special discounts, planning services, and preferred vendors.

How can I lock in my date?

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and pay your deposit.

What is the deposit and payment policy?

We offer quite a bit of flexibility to our couples when it comes to deposits and payments. Your deposit can be as little as 25% and we’ll work with you to create a payment plan that fits your budget. Ask us about incentives for paying in full with cash or check!

What is the Rescheduling/Cancellation policy?

We understand that unforeseen circumstances often present obstacles to hosting. Although we offer no refunds, we will work with you to reschedule, postpone indefinitely, or cancel altogether.

What's the back up plan for bad weather?

Our outdoor venue now includes access to the newly expanded indoor option, The Gallery. This modern, loft-style space offers a wide variety of set up styles that accommodate up to 500 guests.

What if my event runs longer than expected?

Hourly rates are charged by the 15-minute increment for going past the contracted closing time.

What if the guest count changes after the contract is signed?

The event day venue team is staffed based on the guest count. An increase in guest count will result in an added charge to cover the extra staff. A decrease in guest count will affect no change.

Do you have preferred vendors?

We have a list of vendors we love, however, we maintain an Open Vendor Policy. Under this policy, you have the option of working with any vendor as long as they are approved by The Balcony Orlando and the Chase Plaza. We also offer exclusive pricing on select vendors’ services, which we can build into your venue package. A complete list of vendors we love can be provided upon request.

Are Event or Wedding Coordinators required?

Yes AND this service upgrade is available through our in-house planner. You may book month-of coordination, partial planning, or even full service planning. Contact us to learn more.

Is Event Insurance required?

Yes! Event insurance is required for all clients who book The Balcony. Why do we require this? Because it protects you from unexpected costs due to injury, illness, damages, and even some postponement and cancellation costs.

What about noise and sound permits?

City of Orlando Noise Ordinance allows music until 12am Sunday through Thursday, and 2am Fridays and Saturdays. Any vendor operating amplified sound must apply for the sound permit, submit the permit to the venue, and follow the noise ordinance. Click here to read our Amplified Sound Standards.

Can I request the arrangement of market lights altered or removed?

The market lights are permanently placed and cannot be moved; however, we work with vendors who can provide great additions to our market lights.

Is there a restriction on décor?

Under no circumstances are the following permitted: sparklers, bottle rockets, sky lanterns, fire crackers, fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, silly string. Also remember, wind can cause event design limitations. Low, bottom heavy centerpieces are strongly encouraged. We also recommend securing billowing linens with linen clips. Always fasten loose print materials and other light materials found on tables.

Is smoking permitted?

The Chase Plaza and The Balcony Orlando are smoke-free facilities. There is a $500 fine for smoking.

Is there a difference between a month-of coordinator and a day-of coordinator?

Yes. At The Balcony, your planner will take over all communication with your vendors 30 days prior to your event, organize logistics, and coordinate their arrival at the venue. In addition to overseeing setup, the planner will ensure that each major part of your event happens according to a predetermined timeline. 

What else should I know about working with a planner?

You will have an initial details meeting and a final details meeting – these are both great opportunities to dive into style, budget, and vendor selection. On event day, the planner will set up all DIY/personal items, cue major events on the timeline, and pack up personal items. If you want a little extra help, we offer partial planning and full service planning. Give us a call to discuss which option may be best for you.

I have a friend/relative who offered to help me plan my wedding. Do I really need a planner?

Friends and family are wonderful, but they should enjoy the wedding! There is a lot that goes into being a wedding planner at this – or any – venue. You will want a licensed and insured professional who is organized and has the ability to coordinate vendor logistics, as well as manage the entire event from setup to clean up.

I have a Venue Coordinator included in my package already. Do I still need a planner?

Yes, you do still need a planner! Venue coordinators are onsite to manage the building operations. A planner is there to ensure that all major events are cued – ceremony, first dances, speeches, cake cutting, etc. Additionally, the planner will set up and clean up personal/DIY items, assist in any vendor questions that arise throughout the event, as well as pack up your gifts at the end of the event. 

What is the benefit of hiring an in-house planner versus an outside planner?

Having an in-house event planner is a huge benefit to you because they will be able to discuss all the best layouts, looks, and options to avoid unforeseen challenges or wasted money.

Does the planner provide decorations for my event?

Most of your decorations will come from a rental company or florist; our team can help provide the right direction on which company to contract based on your budget and style.

I’m having a destination wedding and want to hire your planner. How does that work?

If Orlando is your destination, then you’re in great hands with your event. We utilize several technological resources for video chats and conferencing. We can work through details, budgets, and overall event style. Additionally, we’ll take that information and connect you with the best vendors possible.

Will I lose control of my event if I hire a planner?

Not at all; the planner’s focus is to make sure you get the event you deserve. They will guide through the process offering insights to ensure the smoothest event day possible. It’s your vision and we make sure to bring it to life.