FAQs

How can I schedule a private tour?

Click here to request a private tour with our venue team. In the meantime, stay connected by subscribing to our newsletter and following us on social @thebalconyorlando.

What is included in each of the packages?

While our packages are as unique as you and completely customizable, there are a few inclusions we like to offer everyone. Along with sweeping views of the city, each package includes ten hours of time, indoor and outdoor space, market lighting, banquet tables, cocktail tables, cake tables, white resin folding chairs, and uplights, plus a venue team. Additional in-house service upgrades are available, as well.

 

What's the back up plan for bad weather?

As an outdoor venue space, inclement weather will sometimes make an unwanted guest appearance. For parties of 100 guests or less, we are able to move the event into The Gallery. For larger parties, we’ll work together to create a backup plan that works for you.

How can I lock in my date?

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and pay the 25% deposit.

Do you have preferred vendors?

We have a list of vendors we love, however, we maintain an Open Vendor Policy. Under this policy, you have the option of working with any vendor as long as they are approved by The Balcony Orlando and the Chase Plaza. We also offer exclusive pricing on select vendors’ services, which we can build into your venue package. A complete list of vendors we love can be provided upon request.

Are Event or Wedding Coordinators required?

Yes AND we can add a coordinator in your venue package. Who better to help plan your event than a pro who knows the venue?

Is Event Insurance required?

Yes! Insurance ($1 million per occurrence/$2 million general aggregate) is required for all events and must include The Balcony Orlando LLC as Additional Insured. Furthermore, if alcohol is to be served, a Host Liquor Liability must be included, as well as a Waiver of Subrogation. Event Insurance can be purchased from most insurance companies or via EventHelper.com.

 

What about noise and sound permit?

City of Orlando Noise Ordinance allows music until 12am Sunday through Thursday, and 2am Fridays and Saturdays. All events are required to request a sound permit and follow the City regulations.

Can I request the market lights be moved?

The market lights are permanently placed and cannot be moved.

Is there a restriction on décor?

Under no circumstances are the following permitted: sparklers, bottle rockets, sky lanterns, fire crackers, fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, silly string. Also remember, wind can cause event design limitations. Low, bottom heavy centerpieces are strongly encouraged. We also recommend securing billowing linens with linen clips. Always fasten loose print materials and other light materials found on tables.

Is smoking permitted?

The Chase Plaza and The Balcony Orlando are smoke-free facilities. There is a $500 fine for smoking.

What if my event runs longer than expected?

Hourly rates are charged by the 15-minute increment for going past the contracted closing time.

What is the Rescheduling/Cancellation policy?

There is a $500 fee for rescheduling a contracted event. Deposits and subsequent payments are nonrefundable, should a cancellation occur.

Where can guests park?

There are a number of parking options downtown. The most convenient is the Chase Plaza garage. The cost is $10 after 6pm on weeknights, and a flat rate of $10 on weekends. Street meters are free after 6pm and on Sundays or holidays.