FAQs

How can I schedule a private tour?

Click here to request a private tour with our venue team. In the meantime, stay connected by subscribing to our newsletter and following us on social @thebalconyorlando.

What is included in each of the packages?

While our packages are as unique as you and completely customizable, there are a few inclusions we like to offer everyone. Along with sweeping views of the city, each package includes ten hours of time, indoor and outdoor space, limited lighting and furniture, plus a venue team. Additional in-house service upgrades are available.

 

Can I request the market lights be moved?

The market lights and cocktail tables are a permanent piece of decor and cannot be moved.

How can I lock in my date?

Since courtesy holds are not available, the best way to secure your date is to sign your agreement and make the first deposit.

Do you have preferred vendors?

We have a list of Balcony Approved vendors, however, we maintain an Open Vendor Policy. Under this policy, you have the option of working with any vendor as long as they are approved by The Balcony Orlando and the Chase Plaza. We also offer exclusive pricing on select Balcony Approved vendors’ services, which we can build into your venue package. A complete list of Balcony Approved vendors can be provided upon request.

Are Event or Wedding Coordinators required?

Yes AND we can include a Balcony Approved planner in your venue package. Who better to help plan your event than a pro who knows the venue?

What about noise?

The Balcony Orlando follows the City Noise Ordinance for the Entertainment District. The ordinance allows amplified sound such as bands or DJs, to play as late as 2am on Fridays and Saturdays, and until midnight Sunday – Thursday.

Is Event Insurance required?

Yes! Insurance ($1 million per occurrence/$2 million general aggregate) is required for all events and must include Big Vision Ventures and The Balcony Orlando as Additional Insured. Furthermore, if alcohol is to be served, a Host Liquor Liability must be included, as well as a Waiver of Subrogation. Event Insurance can be purchased from most insurance companies or via EventHelper.com

Is there a restriction on décor?

Under no circumstances are the following permitted: sparklers, bottle rockets, sky lanterns, fire crackers, fireworks. No décor is permitted on the walls, especially if using tacks, staples, or tape. There will be a $500 cleaning fee assessed if any of the following items are found post-event: confetti, glitter, rose petals, rice, silly string. Also remember, wind can cause event design limitations. Low, bottom heavy centerpieces are strongly encouraged. We also recommend securing billowing linens with linen clips. Always fasten loose print materials and other light materials found on tables.

Is smoking permitted?

No, The Balcony Orlando and The Gallery are smoke-free. There is a $500 fine for smoking.

What if my event runs longer than expected?

There is a $300 charge per hour for events that run past the contracted timeframe.

What's the back up plan for bad weather?

As an outdoor venue space, inclement weather will sometimes make an unwanted guest appearance. For parties of 100 guests or less, we are able to move the event into The Gallery. For larger parties, we’ll work together to create a backup plan that works for you.

What is the Rescheduling/Cancellation policy?

There is a $500 fee for rescheduling a contracted event. Deposits and subsequent payments are nonrefundable, regardless of cancellation date and reason.

Where can guests park?

The easiest parking option is in the Chase Plaza garage, directly connected to our South Tower. The cost is $10 after 6pm on weeknights, and a flat rate of $10 on weekends. We can help you purchase validations from the parking garage, if you need. There is also metered street parking on surrounding streets.